< Back to Log In

Frequently Asked Questions

1. After I fill out the New User form, I get a message saying my request to validate returned an error.
2. I'm having trouble logging in.
3. I can't remember my username and/or password
4. When I try to reset my password, I get an error message saying "the authorization string is invalid.
5. I never received any email from Duke TIP telling me how to set a password.

After I fill out the New User form, I get a message saying my request to validate returned an error.

• If you registered online today or yesterday, note that it can take up to 2 business days for your account information to reach Duke TIP. You will not be allowed to register on this site until your account information from the ApplyYourself website makes it to this website.
• If you have moved since you first registered with Duke TIP, please send us an email with your new address information. After we update our records, you will be able to register with this site.
• You may have already registered on this web site. If you don't know if you have registered, you can request your username by clicking here. The only email address that will be recognized is the one that was used to set up the account.

I'm having trouble logging in.

• If you registered online at the ApplyYourself website, you will have to create a new username and password for this website. The userPIN and password used on the ApplyYourself web site will not work on this web site. Please click here to create an account on this web site.
• If you registered online today or yesterday, note that it can take up to 2 business days for your account information to reach Duke TIP. You will not be allowed to register on this site until your account information from the first website makes it to this website.
• Make sure you have registered on this web site. If you don't know if you have registered, you can request your username by clicking here.

I can't remember my username and/or password.

• If you can't remember your username, you can have an email sent to you. Please click here
• If you can't remember your password, you can have an email sent to you as long as you know the username. Please click here

When I try to reset my password, I get an error message saying "the authorization string is invalid."

• When you first set up your account with this website, you received an email with a link for setting your password. That link will only work one time. You can generate a new ilnk and reset your password by clicking here.

I never received any email from Duke TIP telling me how to set a password.

• Please check your Junk Mail folder. If you've enable junk mail or spam filters, your email client may incorrectly flag emails originating from this website as spam or junk mail.
• Please add 4th5thGradeTS@tip.duke.edu to your email safe list. This email address is a system address and it does not receive messages. It is only used for sending messages. Please send messages to techsupport@tip.duke.edu if you need to contact Duke TIP Tech Support